Purging compounds offer your business many benefits including faster changeovers, reduced machine downtime, effective removal of contamination and fewer screw pulls.Finding the right purging compounds for your machines isn’t easy, which is why it’s important to work with an experienced manufacturer.
When choosing a supplier, many plastics processing companies overlook the importance of technical support. A technical support team helps you improve your purging process, provides troubleshooting assistance and answers your questions about purging compounds.
Learn more about why you need a purging compound manufacturer that offers comprehensive technical support services.
Benefits Of Knowledgeable Technical Sales Reps
Technical support is the backbone of an efficient purging process. To ensure the purging compounds and processes you use work in tandem, you need a high level of technical support from your provider.
When you have questions about a certain instruction or grade selection, you need to be able to connect with an expert in minutes. If not, you may experience production downtime.
Partner with a purging compound manufacturer that takes customer service seriously. You should never have to endure transfers or long waits on hold.
What To Look For In A Technical Support Service
Not all technical support teams are created equal. When reviewing a purging compound supplier’s technical support service, here are three factors to look for:
1. Detailed Purging Instructions Are Available
Proper purging procedures vary from product to product. Your purging compound manufacturer should have purging instructions for every grade and application available through its website or your technical sales rep.
Also, your supplier should be able to provide purging tips to help you troubleshoot issues and improve your processes.
2. Direct Number To Reach Technical Support
You should be able to easily reach your supplier’s technical support team through a direct 800 number. Also, many companies now offer support through chat functionality on their website. Both of these features allow you to ask questions about products, address technical issues and receive assistance whenever needed.
3. Ability To Tailor Training And Solutions To Your Needs
Your purging compound supplier should provide your production crew with training on how use the product most effectively. A high-quality vendor will tailor training to your specific needs.
Look for a supplier that offers a well-rounded approach to training, including classroom-type education in the form of instructional videos and documentation, hands-on experience with the machines your employees work with and Q&A sessions to answer key areas of concern.
When looking for a purging compound supplier, choose one that offers technical support services. Although you may think you won’t need additional assistance, a time will come when you have an issue that needs to be addressed immediately. A good technical sales rep plays an important role in providing guidance, answering questions and helping you improve your purging process.
Learn about the importance of implementing proper purging procedures by downloading this free industry guide.
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